SHIPPING & RETURNS
SHIPPING POLICY
DELIVERY OF GOODS
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 4 and 21 days, depending on the delivery option.Many products offered by Zook Offroad Australia are imported and we carry limited stock locally. If item is in stock locally it will be shipped out within 3 business days. If the item needs to be imported shipping time is approximately 3-4 weeks.
Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Zook Offroad Australia.
Zook Offroad Australia ships small goods in 500g, 3kg and 5kg express bags by Australia Post wherever possible, larger items will be sent by Courier. Delivery Address supplied by the Buyer must be a physical address (PO Boxes are not an acceptable delivery address).
Zook Offroad Australia will not be held responsible or accept any liability for any delays that may arise, or for any damage caused to the Goods once a shipment has left Our premises. Once the courier picks up the Goods it is then the responsibility of the freight company.
Zook Offroad Australia offers shipping of some Goods for free. Zook Offroad Australia will pay free freight only once per order. If a problem arises with the Goods, an incorrect part is sent or a warranty or return claim is made, the Buyer must pay all freight thereafter.
RETURN POLICY
RETURNS AND REFUNDS
Zook Offroad Australia handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Zook Offroad Australia may accept the return of some of the Goods. Should you wish to return your order, please notify us within 7 days of purchase with a legitimate reason. It is the Buyers responsibility to ensure they provide Zook Offroad Australia with all the requirements, expectations and any other relevant information to ensure the Goods supplied can be used by the Buyer as required.
Zook Offroad Australia does not accept responsibility or liability if the Buyer has provided incorrect information, specifications or requirements or any other relevant information including but not limited to size, make or purpose of the Goods to suit a particular type of vehicle. Zook Offroad Australia will ensure they match the product required by the customer as best they can.
All returns that are not the fault of Zook Offroad Australia has a 20% restocking fee. If a part, product or Goods are installed incorrectly and that incorrect installation of the part, product or Goods is the direct cause of the part, product or Goods or part of a “lift Kit” being faulty, Zook Offroad Australia will not exchange, refund or replace the part or any part that is associated to it. If the Freight/postage was also included free in the order this will also have to be paid for by the customer as well as the total cost of sending the goods back to Zook Offroad Australia. Both restocking fee and freight charge will be taken off the refund amount. If Zook Offroad Australia is at fault the Restocking fee will be waived.
The original copy of the invoice must be provided to Zook Offroad Australia. Zook Offroad Australia will accept returns of Goods that have been incorrectly supplied by Zook Offroad Australia, up to a maximum of 7 days from delivery date. Zook Offroad Australia must be contacted and a warranty or return form provided by Zook Offroad Australia must be completed by the Buyer for approval, prior to the Buyer returning incorrect Goods or Goods covered under a warranty.
If the Buyer purchased the Goods directly from Zook Offroad Australia, the Goods must be sent with a copy of the original invoice and include up to date contact details of the Buyer and the warranty/return form fully completed. Goods must be placed on a traceable freight Carrier and Zook Offroad Australia does not accept responsibility or liability for lost or damaged freight in transit and further, Zook Offroad Australia will not pay or replace lost freight.
The return address to send approved warranty/returned Goods purchased from Zook Offroad Australia, is 26 Collins Rd, Melton VIC 3337.
Zook Offroad Australia will, in all instances, return the Goods, products or parts to the manufacturer to be determined by the manufacturer if a major or non-major failure of the Goods, products or parts therein has occurred. Should the manufacturer of the goods determine that a major or non-major failure of the Goods, products or parts therein has occurred, Zook Offroad Australia will repair, refund or replace the Goods, products or parts therein pursuant to its obligations under the Australian Consumer Law.